sistem helpdesk ict kementerian luar negeri (KLN)
Year of Project Published
2023 - 2026
Technology Used
Laravel 11
Livewire 3
PHP 8
Bootstrap 4
About Sistem Helpdesk ICT KLN
Sistem Helpdesk ICT KLN
The ICT Helpdesk System for the Ministry of Foreign Affairs (KLN), developed between 2023 and 2026, is a robust platform designed to assist KLN staff in submitting complaints related to internal system issues. This system aims to ensure complaints are managed systematically, efficiently, and promptly through a user-friendly interface. Featuring advanced capabilities such as complaint tracking, user management, and detailed complaint chronology, it fosters a structured and effective problem-resolution process, significantly boosting productivity and user satisfaction among KLN personnel.
Key Features and Advantages
- Efficient Complaint Management: Streamlines the submission and resolution of ICT-related complaints, ensuring swift and organized handling to enhance operational efficiency.
- User-Friendly Interface: Leverages Bootstrap 4 and Livewire for a responsive, intuitive design, providing seamless access across devices for all users.
- Comprehensive Tracking and Chronology: Offers robust complaint tracking and detailed chronology displays, ensuring transparency and accountability in issue resolution.
- Scalable and Secure Framework: Built on Laravel 11 and PHP 8, delivering high performance, scalability, and adherence to stringent security standards
Public Complainant Submission Page
The system enables users to submit complaints through an intuitive online form, which is securely stored as a new complaint for prompt administrative action. This streamlined process ensures accessibility and efficiency, allowing KLN staff to report issues effortlessly while enabling administrators to respond swiftly.
Helpdesk Homepage for Administrators
For system administrators, the homepage features a comprehensive task list of user-submitted complaints, displaying critical details such as ticket number, subject, category, complaint date, duration, status, and available actions. Administrators can filter tasks by record count and utilize a search function to locate specific complaints. A side navigation menu, including modules for complaints, reports, administration, and settings, supports efficient and organized task management, enhancing administrative productivity.
Complaint Status Chronology
Each complaint includes a detailed view with a chronology of actions taken within the system, providing a clear timeline of progress. This feature ensures transparency, enabling users to track every stage of the complaint resolution process, from submission to completion, with precision and clarity.
