Sistem Helpdesk MYPKD
Year of Project Published
2023 - 2024
Technology used
Laravel 10
Bootstrap 5
PHP 8
Livewire
About Sistem Helpdesk MYPKD KKDW
Sistem Helpdesk MYPKD Kementerian Kemajuan Desa dan Wilayah
The system is developed to manage ICT and asset-related complaints for the Rural Community Centers (PKD) under the Ministry of Rural and Regional Development (KKDW). Its user-friendly interface is meticulously designed to facilitate efficient monitoring and swift resolution of complaints, ensuring seamless operational support.
Key Features and Advantages
Efficient Complaint Management: Streamlines the handling of ICT and asset-related complaints for PKD, ensuring timely and effective resolution.
User-Friendly Interface: Features an intuitive design that simplifies complaint submission, tracking, and resolution for users at all levels.
Real-Time Monitoring: Enables continuous tracking of complaint statuses, enhancing transparency and operational oversight within KKDW.
Enhanced Responsiveness: Facilitates prompt action on reported issues, improving service quality and user satisfaction across rural community centers.
SISTEM HELPDESK MYPKD
Login Page
The login page for the ICT Helpdesk System of the Rural Community Centers (PKD) under the Ministry of Rural and Regional Development (KKDW) serves as the primary entry point for registered users. It ensures secure access through robust verification of user ID and password. Additionally, a “Stay Logged In” option is provided to enhance convenience for frequent users. This feature is critical for safeguarding data security and maintaining the overall integrity of the system.
Dashboard mypkd helpdesk
The ICT Helpdesk System Dashboard enables users to monitor the overall status of complaints clearly and systematically. Users can view the total number of complaints, the count of resolved complaints, and those still in progress. Additionally, a list of unprocessed complaints is provided, including details such as ticket number, subject, PKD, and complaint date. Users can also review a breakdown of complaints by equipment category and current status for the week, indicating whether complaints are submitted, in progress, or resolved. This functionality enhances performance monitoring and the efficiency of complaint management at the community level.
Complaint Details and Chronology
Users can access comprehensive details of complaints submitted by users. The complaint chronology is included, enabling users to review the historical progression of each complaint, including key milestones such as the date of receipt, assignment to technical officers, and administrative notes, presented in a clear timeline showcasing every action stage. Additionally, users can easily return to the complaint list via the “Complaint List” button for seamless navigation.
